Our Products & Services

Our quality management: ensuring patient safety & product quality 

We hold our products and services to the strictest standards of quality and safety. 

Quality management is a key factor, as it influences and monitors the applicability, efficacy, and safety of products and services, as well as the success of therapies and their continuous improvement. We ensure quality through the following systems:

• We have early warning systems and pharmacovigilance procedures to ensure the safety of our products and services.
  
• We have companywide standard operating procedures (SOPs) to continuously monitor the risk-benefit profile of our products and evaluate their implementation.
• We regularly evaluate safety-related information from various sources, like adverse event reports and medical literature, and submit the results to regulatory authorities.
• We promptly inform customers and the public about product and patient safety issues through direct communication or public relations channels.

We also regularly conduct internal quality audits to ensure the effectiveness of our quality management system. Suppliers undergo a qualification process. Any deficiencies identified by regulatory authorities, independent organisations, or customers are addressed by adequate measures.

Depending on the business area and market, we are subject to further specific regulatory requirements and standards. This includes standards legislation, like the Registration, Evaluation, Authorisation, and Restriction of Chemicals (REACH).