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Gain greater control over your complete Fresenius Kabi product inventory.
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Our Customer Service team’s renowned dedication has been consistently recognized by leading industry groups. For assistance placing an order, determining order status, confirming product availability, or answering any other non-clinical or non-technical questions you might have regarding Fresenius Kabi USA pharmaceutical products, contact us at:
Toll Free: (888) 386-1300
Fax: (800) 743-7082
Email: customerservice.USA@fresenius-kabi.com
Hours: Monday - Friday, 7:00am - 6:00pm (CST) - Excluding observance of corporate holidays
For assistance placing an order, determining order status, confirming product availability, or answering any other non-clinical or non-technical questions you might have regarding Fresenius Kabi USA medical device products, contact us at:
Toll Free: (800) 333-6925
Fax: (800) 395-3291
Email: mdservice.usa@fresenius-kabi.com
Hours: Monday - Friday, 7:00am - 6:00pm (CST) - Excluding observance of corporate holidays
Any Pharmaceutical or Infusion Therapy Customers who wish to establish a new account with Fresenius Kabi USA can please complete the documents below and email them to our Credit and Collections Department:
Credit and Collections Department
Fax: (847) 550-7124
Email: CustomerMaster@fresenius-kabi.com
Customer Onboarding Form
Fresenius Kabi, LLC Pharmaceutical Product Terms and Conditions
Invoices
To request invoice copies, please email your request to: FK-USACreditandCollections@fresenius-kabi.com
Refunds
To request a refund check, please email your request to: FK-USACreditandCollections@fresenius-kabi.com
Master changes
To request customer master changes (address, name, etc.), please email your request to: CustomerMaster@Fresenius-Kabi.com
To establish a new account with Fenwal, a Fresenius Kabi Company, complete the documents below and e-mail or fax them to:
Credit and Collections Department
Fax: (847) 550-7124
Email: FK-NAFenwalCustomerMaster@fresenius-kabi.com
Fenwal Customer Onboarding Form
Fenwal Onboarding Form
Invoices
To request invoice copies, please email your request to: FK-USACreditandCollections@fresenius-kabi.com
You can also view and print invoices on your MyFreseniusKabi.com account.
Refunds
To request a refund check, please email your request to: FK-USACreditandCollections@fresenius-kabi.com
Master changes
To request customer master changes (address, name, etc.), please email your request to: FK-NAFenwalCustomerMaster@fresenius-kabi.com
At Fresenius Kabi, we know that the rapid response and deployment of our Field Service and Support team are crucial to your care of patients and donors. We have a focused team of experienced professionals that are aligned with ensuring you have the support you need, when you need it.
Field Service and Support Available 24/7
Contact us at:
Toll Free: (800) 937-5060
Email: tech.services@fresenius-kabi.com
Our Field Service and Support team’s renowned dedication to customer service has been recognized at the highest level. Highly trained and deeply experienced, Fresenius Kabi offers one of the first engineer teams in the blood technology industry to be certified to the SCP Service Capability & Performance standard.
This tool can be used to perform a search of facility licenses for our U.S. locations.
To report SUSPECTED ADVERSE REACTIONS, contact Fresenius Kabi USA, LLC at 1-800-551-7176 or FDA at 1-800-FDA-1088 or FDA MedWatch at: https://www.fda.gov/safety/medwatch-fda-safety-information-and-adverse-event-reporting-program.
Fresenius Kabi USA Vigilance Department strives to protect the public's health and safety through the collection of, investigation into, and reporting of data pertaining to the safety and quality of its pharmaceutical products. If you wish to report an adverse drug event with a Fresenius Kabi USA product please contact us at:
Toll Free: (800) 551-7176 (option 5)
Fax: (847) 550-7121
Email: adverse.events.USA@fresenius-kabi.com
To help expedite your request, please provide the following:
Important: If reaction or injury has occurred, please seek medical assistance immediately. Please report the reaction or injury to Fresenius Kabi as soon as possible at 1-800-933-6925.
If you wish to report a product quality issue with a Fresenius Kabi product, please contact us at:
Online: Online Product Performance Report Site
Email: mdpmqa.usa@fresenius-kabi.com
Toll Free: (800) 933-6925
Fax: (888) 858-2983
If you have a question regarding any of our products, please contact the Fresenius Kabi Medical Affairs Department.
To help expedite your request, please provide the following:
You may also fill out a medical information request form. Please download and save in order to complete the form and submit by email.
Hours: Monday through Friday, 8:00am – 5:00pm (CST) - Excluding observance of corporate holidays
Toll Free: (800) 551-7176 (option 3)
Fax: (847) 550-0207
Email: medinfo.USA@fresenius-kabi.com
Download: Pharmaceutical Medical Information Request Form
Toll Free: (800) 551-7176 (option 4)
Fax: (847) 550-0207
Email: nutrition.medinfo.USA@fresenius-kabi.com
Download: Clinical Nutrition Medical Information Request Form
Toll Free: (800) 551-7176 (option 2)
Fax: (847) 550-0207
Email: biosimilars.medinfo.USA@fresenius-kabi.com
Download: Biosimilars Medical Information Request Form
If you have a question regarding any of our products, please contact the Fresenius Kabi Medical Affairs Department.
To help expedite your request, please provide the following:
You may also fill out a medical information request form. Please download and save in order to complete the form and submit by email.
Hours: Monday through Friday, 8:00am – 5:00pm (CST) - Excluding observance of corporate holidays
Toll Free: (855) 354-6387 (option 1)
Email: Infusion.medinfo.USA@fresenius-kabi.com
Download: Infusion Delivery Medical Information Request
Fresenius Kabi USA is dedicated to providing products that meet the established quality standards and takes any report of a quality concern seriously. If you wish to report a pharmaceutical product quality issue with a Fresenius Kabi USA product, please contact us at:
Toll Free: (800) 551-7176 (option 1)
Fax: (847) 550-0207
Email: productcomplaint.USA@fresenius-kabi.com
To help expedite your request, please provide the following:
Our Product Complaint and Support team is dedicated to our company's core values. We are available to assist you in fully addressing any concerns in a knowledgeable, effective and timely manner.
To make the process as easy as possible, we provide the following services:
Important: If reaction or injury has occurred, please seek medical assistance immediately. Please report the reaction or injury to Fresenius Kabi as soon as possible at 1-800-933-6925.
If you wish to report a product quality issue with a Fresenius Kabi product, please contact us at:
Online: Online Product Performance Report Site
Email: mdpmqa.usa@fresenius-kabi.com
Toll Free: (800) 933-6925
Fax: (888) 858-2983
For information on the Fresenius Kabi Medical Device Disposable Complaint Process, please click here.
Submit product performance reports via the web.
Report Site Training Resources
Fax or Email
When submitting a complaint via email or fax, please complete and attach the appropriate form below:
For information on how to return samples associated with a complaint, download the Instructions for Packaging sheet.
revalidation and re-upload of Fresenius Kabi’s +RFID product data to the Bluesight Registry
Lovo Recall Customer Reply Form
Preparedness for Potential Port Strike
Fresenius Kabi USA provides product availability information to assist healthcare professionals learn more about how Fresenius Kabi products may help their drug shortage needs.
You can reach a Customer Service Representative at (888) 386-1300, option 2. Customer Service is available Monday through Friday, between the hours of 7:00am - 6:00pm CST.
Customer Service can provide information regarding the availability of specific Fresenius Kabi products, as well as assist with ordering and tracking. However, they are not authorized to recommend product substitutions. For substitution recommendations, please fill out a medical information request form and submit by email.
American Society of Health-System Pharmacists:
http://www.ashp.org/shortages
U.S. Food & Drug Administration:
https://www.fda.gov/drugs/drug-safety-and-availability/drug-shortages
Current Product Availability Report
Information contained on this page may not be up to date and is subject to change at any time without notice.
Pharmaceutical Products Catalog August 2024 Edition
Transfusion and Cell Technologies Product Catalog
The Fresenius Kabi Medical Device Symbol Glossary includes symbols and definitions commonly used on Fresenius Kabi MedTech products.
Fresenius Kabi, LLC Pharmaceutical Product Terms and Conditions
A new leukoreduction filter will be incorporated into the Alyx X4R5720 kit. Visual indicators (BI or SE) will be added to the Master Carton box and to the Red Cell Storage Container label to identify the kits produced with Bioflex RC XL (BI) filters versus Sepacell (SE) filters. Please reference the document below for finished good lots produced with Bioflex (BI) or Sepacell (SE) filters.
To request a Going Home Guide, please fill out the form below. Once the information is completed, please send the form to fkgoinghomeguide@fresenius-kabi.com
Your easy and convenient resource for information on the critical products you use every day from Fresenius Kabi.
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Fresenius Kabi opposes the use of our products in lethal injection, and along with other major drug manufacturers, we have established an Authorized Distribution program for certain restricted products. This program is designed to assure the availability of key medications for patients. Our medicines play a vital role in patient care. In keeping with our mission in healthcare Fresenius Kabi is committed to distribution controls that help assure restricted products are used for proper medical purposes.
While Fresenius Kabi takes no position on capital punishment, the use of our products for lethal injection is contrary both to our mission and to the FDA-approved indications for, and labelling of, our products. Fresenius Kabi therefore does not sell, or allow the sale of, certain drugs to prisons or correctional facilities.
The majority of the company’s injectable medicines are manufactured in the United States, however for those made in Europe, the unauthorized use of our medications for lethal injection could also lead to sanctions by the European Union (EU). This in turn could threaten the U.S. supply of important drugs, potentially putting patients at risk.
Please see our list of authorized distributors for restricted products. It is updated periodically. If you have questions, please feel free to contact your distributor, or Fresenius Kabi customer service at 888-386-1300.
To request a Certificate of Analysis for Pharmaceutical products, please click the link and fill out the form below in its entirety and return via email to CofA@fresenius-kabi.com.
Please use link below to access the Medical Device Product Certificates website. On this website you can search for a product’s Certificate of Sterility, Certificate of Analysis, or Certificate of Origin.
Safety Data Sheets (SDSs) for pharmaceutical products can be accessed by utilizing our pharmaceutical product listing tool and clicking on the product page for which you are interested in obtaining a Safety Data Sheet (SDS).
Safety Data Sheets (SDSs) for Biosimilar products are available in PDF format:
Stimufend (pegfilgrastim-fpgk)
A Safety Data Sheet (SDS) provides data regarding the properties of medical device products. Almost all Fresenius Kabi medical devices are non-hazardous and therefore do not require SDS sheets. However, the few products for which an SDS is required are made available here in PDF format:
The Drug Supply Chain Security Act (DSCSA) requires electronic tracing of all serialized products through the supply chain starting in November 2023. Please find some helpful information here to help guide you through this transition.
If there are any questions related to DSCSA, please reach out to: US_LKZ_DQSA@fresenius-kabi.com
Letter to Trading Partners, FDA Exemption from DSCSA Requirements
Manufacturing quality pharmaceutical products is only attained by cooperation with business suppliers in various areas; including suppliers of information, facilities, equipment and materials.
Fresenius Kabi is committed to working with all suppliers, customers and all other persons who embrace standards of ethical behavior that are consistent with our own.
To that end, Fresenius Kabi conducts periodic assessments of suppliers based upon reasonable standards and expectations to maintain a steady delivery of quality products and goods with preferred business suppliers from the perspectives of technology, information and innovation.
Fenwal requires its vendors and suppliers, including consultants, agents, representatives and contractors, to act ethically and in compliance with applicable laws. Vendors and suppliers are encouraged to adopt and follow corporate policies of conduct and compliance consistent with Fenwal’s own.
Fenwal Supply Chain Compliance Program Summary and California SB657
Privacy Expectations
To protect Fresenius Kabi’s proprietary information, suppliers will be required to sign a Confidential Disclosure Agreement (CDA).
Contract
As part of standard purchasing procedures, a contract or agreement must be in place before the exchange of goods or services.
Purchase Order
A purchase order should be issued prior to the ordering of goods or services from a supplier.
Payment Terms
Payment Methods
Information for submitting an invoice for payment
Pharmaceutical Business
Fresenius Kabi USA, LLC invoices for payment only, PDF Format Required
us_accounts_payable@fresenius-kabi.com
Fresenius Kabi LLC invoices for payment only, PDF Format Required
us_sales_ap@fresenius-kabi.com
Medical Device Business
Medical Device invoices for payment only, PDF Format Required
fenwalincap@fresenius-kabi.com
Payment status inquiries or monthly statements should be sent to:
Pharmaceuticals and Compounding: us_ap_inquiries@fresenius-kabi.com
Medical Devices: vendorinquiries.fenwal@fresenius-kabi.com
Invoices (for Pharmaceuticals and Compounding only) can also be mailed to:
Fresenius Kabi USA, LLC
CPS-39330
PO Box 149020
Coral Gables, FL 33114-9020
Invoices (for Medical Devices (Fenwal) only) can also be mailed to:
Fenwal Inc., a Fresenius Kabi Company
Attn: Accounts Payable
CPS-39330
PO Box 149020
Coral Gables, FL 33114-9020